Using Social Media for Customer Service improvement We live in an age where consumers use Social Media to share their experiences with friends or followers. Consumers can either praise you for your fantastic service or they can lash out at you for providing poor service. In the blink of an eye, you can go from hero […]
Should your business be advertising online? In today’s market it can often be difficult to remain competitive. Customers are spoiled for choice and will very often get more than one quotation to compare. Customers look to online platforms such as Facebook and Google for reviews as well as ratings. It is more important than ever to […]
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